KEEPLY Terms & Conditions
Last Updated: November 12, 2025
Please read these Terms & Conditions ("Terms") carefully before using KEEPLY. By creating an account or using the KEEPLY app or website (keeplypro.com), you agree to be bound by these Terms.
1. Description of Service
KEEPLY is a commercial property service management subscription that connects property owners/managers with a dedicated service professional ("Keeply Pro") for recurring maintenance and property service visits, along with tools for scheduling, task management, service reports, messaging, and billing.
2. Accounts
You must provide accurate and complete information when creating a KEEPLY account. You are responsible for maintaining the confidentiality of your account login credentials and for all activity that occurs under your account.
3. Subscription Plans & Billing
KEEPLY offers monthly subscription plans (Essential, Signature, and Premier), each with a different visit duration and price, as described at the time of signup. By subscribing, you authorize KEEPLY to charge your payment method on file on a recurring monthly basis (or annual basis, if you select an annual billing option) until you cancel.
Payment Processing: All payments are securely processed through Stripe. KEEPLY does not directly store your full payment card or bank account details.
Price Changes: KEEPLY may change subscription pricing with advance notice. Continued use of the service after a price change takes effect constitutes acceptance of the new pricing.
One-Time Charges: KEEPLY may issue separate one-time invoices for additional services or materials outside your standard monthly plan, which you will be notified of and must pay separately.
4. Cancellation
You may cancel your KEEPLY subscription at any time by providing 15 days written notice. Cancellation will take effect at the end of your current billing period following the notice period. No refunds will be issued for partial billing periods already paid.
5. Service Visits
KEEPLY will schedule monthly service visits based on your selected plan's visit duration. Visits may be rescheduled or cancelled by you or KEEPLY as needed, subject to reasonable notice. KEEPLY strives to provide reliable, professional service but does not guarantee specific outcomes beyond the services described in your plan.
6. Communications
By providing your phone number and opting in, you consent to receive SMS text messages from KEEPLY related to your account, including booking confirmations, reminders, schedule changes, and billing notices. Message and data rates may apply. You may opt out at any time by replying STOP.
7. Acceptable Use
You agree not to use KEEPLY for any unlawful purpose, to interfere with the platform's operation, or to attempt to access accounts or data that do not belong to you.
8. Limitation of Liability
To the fullest extent permitted by law, KEEPLY and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of the service. KEEPLY's total liability for any claim related to the service is limited to the amount you paid to KEEPLY in the 3 months preceding the claim.
9. Termination
KEEPLY reserves the right to suspend or terminate your account for violation of these Terms, non-payment, or other reasonable business cause, with notice where practicable.
10. Changes to These Terms
KEEPLY may update these Terms from time to time. We will post any changes on this page and update the "Last Updated" date above. Continued use of KEEPLY after changes are posted constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles.
12. Contact Us
If you have questions about these Terms, please contact us at:
KEEPLY Email: brandie@keeplypro.com Website: keeplypro.com